Reservation, Cancellation, and Refund Policy
Effective date: 10/15/2026
This policy applies to online and direct reservations and rentals with Indiana Storage Group LLC. Your signed rental agreement controls if it conflicts with this policy.
Reservations
A reservation holds the selected unit type or comparable space until [time] on [move-in date/number of days after booking]. A specific unit is not guaranteed unless confirmed in writing.
Reservations may be subject to availability, identity verification, execution of the rental agreement, payment of required charges, and compliance with facility rules.
Reservation Cancellations
- Cancellations received at least 48 hours before the scheduled move-in time will receive a refund of any refundable reservation payment.
- Cancellations received after that deadline and failures to arrive may result in forfeiture of the [reservation fee/deposit], to the extent permitted by law.
- A fee identified during checkout as nonrefundable will not be refunded except where required by law or when we cannot provide the reserved space or a reasonably comparable alternative.
To cancel, contact us at info@indianastoragegroup.com and retain the cancellation confirmation.
Refunds Before Move-In
If you cancel before taking possession, receiving access credentials, placing property in the unit, or otherwise beginning occupancy, prepaid rent will be refunded, less any disclosed nonrefundable fee and any amount lawfully due.
If we cannot provide the reserved unit or a reasonably comparable alternative, we will refund amounts paid for the unavailable rental.
Refunds After Move-In
Once occupancy begins, rent is generally nonrefundable, including for unused days in a billing period, except where required by law or expressly stated in the rental agreement.
Moving out early does not automatically create a prorated refund. Any exception or promotional guarantee must be stated in writing.
Move-Out Requirements
To avoid additional charges, tenants must:
- Give 30 days’ notice in the manner required by the rental agreement.
- Remove all property and trash.
- Leave the unit broom-clean and undamaged, ordinary wear excepted.
- Remove the tenant’s lock and return any facility property.
- Notify management that the unit has been vacated.
Rent and other charges may continue until these requirements are completed, subject to applicable law and the rental agreement.
Security Deposits
If a security deposit is required, it will be applied or returned according to the rental agreement and applicable law. Lawful deductions may include unpaid rent, fees, cleaning, trash removal, repairs beyond ordinary wear, replacement property, or other authorized charges.
Any remaining refundable balance will be issued within the legally required period or, if no period applies, within 30 business days after the account is closed.
Fees and Promotions
Administrative fees, setup fees, lock charges, merchandise purchases, insurance or protection-plan charges, late fees, and other charges are refundable only when identified as refundable, required by law, or charged in error.
Promotional discounts and free-rent offers may be reversed if their stated conditions are not satisfied. Conditions must be disclosed before purchase.
Payment Disputes and Chargebacks
Contact us first at info@indianastoragegroup.com if you believe a charge is incorrect. Filing a chargeback does not cancel the rental agreement or remove amounts lawfully owed.
Nothing in this provision limits rights provided by payment-card rules or applicable law.
Refund Method and Timing
Approved refunds are generally returned to the original payment method. Processing may take [5-10] business days, plus any additional time required by the customer’s financial institution.
Cash or money-order payments may be refunded by business check. We may require identity and mailing-address verification before issuing a refund.
Exceptions
We may approve exceptions in writing based on documented circumstances. An exception in one situation does not require us to grant future exceptions.
Contact
Questions or refund requests should be directed to:
Indiana Storage Group LLC
PO Box 35 Rensselaer, IN 47978
info@indianastoragegroup.com
(219) 863-9840