Privacy Policy

Effective date: 10/15/2026

Indiana Storage Group LLC, doing business as Indiana Storage Group LLC, operates indianastoragegroup.com and the self-storage facility located at 1626 N. SR 39 Monticello, In. 47960. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

Information We Collect

We may collect:

  • Contact information, such as your name, mailing address, email address, and telephone number.
  • Rental information, including unit selection, lease details, access records, account history, and authorized users.
  • Identity information, such as a driver’s license or other identification when needed to establish or manage a rental.
  • Payment information, which may be processed and stored by our payment service provider. We may receive limited transaction details, such as payment status and the last four digits of a card.
  • Website and device information, including IP address, browser type, device identifiers, referring pages, pages viewed, and cookie data.
  • Communications, including messages, support requests, call records, and marketing preferences.
  • Facility security information, including gate-access logs and surveillance footage, where applicable.

Please do not submit Social Security numbers, financial account credentials, or other sensitive information through unsecured website forms.

How We Use Information

We may use personal information to:

  • Process reservations, rentals, payments, refunds, and account requests.
  • Verify identity and administer rental agreements.
  • Provide facility access and customer support.
  • Send account, payment, access, security, and legal notices.
  • Protect customers, property, employees, and our business.
  • Detect fraud, unauthorized access, and other misuse.
  • Maintain and improve our website and services.
  • Send marketing communications where permitted by law.
  • Meet legal, regulatory, insurance, and recordkeeping obligations.

Cookies and Analytics

We may use cookies and similar technologies to operate the website, remember preferences, measure traffic, and understand how visitors use our services. You can adjust cookie controls through your browser, although disabling some cookies may affect website functions.

If we use advertising or analytics providers that offer legally required opt-out rights, we will provide the appropriate notices and controls.

How We Disclose Information

We may disclose personal information to:

  • Payment processors, website hosts, property-management platforms, communications providers, security vendors, and other contractors supporting our operations.
  • Insurers, auditors, accountants, attorneys, and professional advisers.
  • Government agencies, courts, law enforcement, or other parties when required or permitted by law.
  • A buyer, successor, lender, or adviser involved in a merger, financing, sale, reorganization, or transfer of assets.
  • Other parties with your direction or consent.

We do not sell personal information for money. If our practices constitute “selling,” “sharing,” or targeted advertising under applicable privacy law, we will provide any required rights and disclosures.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure.

We retain information for as long as reasonably necessary to administer accounts, comply with rental and lien laws, resolve disputes, enforce agreements, prevent fraud, and satisfy tax, insurance, and other legal obligations.

Your Choices and Rights

You may unsubscribe from promotional email using the link in the message. You may still receive nonmarketing communications concerning your reservation, rental, payments, facility access, security, or legal obligations.

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses. To submit a request, contact us using the details below. We may need to verify your identity, and legal exceptions may apply.

Children’s Privacy

Our website and storage services are intended for adults. We do not knowingly collect personal information online from children under 13.

Third-Party Services

Our website may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Policy Changes

We may update this Privacy Policy periodically. We will post the revised version on this page and change the effective date. Material changes will be communicated when required by law.

Contact Us

For privacy questions or requests, contact:

Indiana Storage Group LLC
PO Box 35; Rensselaer, IN 47978
info@indianastoragegroup.com
(219) 863-9840